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How to join

Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

Order is processed as below :
*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.
*Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.

 

**Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.


**Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart.

Payment

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

Shipping

Shipping method : EMS
Covered destination : Worldwide
Estimated shipping time : 7-10 business days
(Shipment of imported or custom-made products may take 10-20 business days.)

 

Shipping cost : EMS rates
Shipping costs are automatically calculated and charged when placing an order.

 

If the shipping costs you paid and the actual shipping costs differ, we may charge you additional shipping costs or will return the balance into your account as a form of store credit which you can use for purchase right away.

 

Customs and Duties :
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Returns & Exchanges

Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt.
The shipping costs occurring from refund process are the responsibility of Cherry-Spoon and we will make our best effort to process your request as soon as possible.
Please take note that the shipping costs occurring from refund/exchange process due to the customer's change of mind are responsibilities of the customer.

 

Requirements for exchange/refund request
Please take into consideration that Cherryspoon accepts refund requests only and not exchange requests.

Eligible for refund
- Refund requests that are made within 24 hours of order placement and payment(applicable to orders under [Preparing for shipping] status only)
- Misdelivered orders
- Defective products

- Exchange requests are accepted only for exchange within the same model
- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact, products have not been tried on and does not have any contamination such as stain or perfume)

Ineligible for refund
- Refund requests for white/ivory colored products, knitwear, silk, sequence, leather, fur, products on discount, products purchased with store credits are not accepted
- Refund/exchange/cancellation requests for shoes are not accepted
- Refund requests for custom-made products are not accepted
- Refund requests for products that have no tags or labels

 

Refund process

-Refund of out-of-stock products
*Single-product order : please post a refund request on our Refund request board.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
*Multiple-product order : please post a refund request on our Refund request board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required.

-Refund of mis-delivered or defective products
Please post a refund request including detailed pictures of mis-delievered or defective products
Order number, product codes of the out-of-stock products, and the reason for the request are required
Our customer service will shortly contact you upon checking on your request.

 

If you find any product(s) of your order missing in your parcel
-Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
-Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.


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